Terms & Conditions & Liability

By booking a tour with us, you agree to the following terms. Our goal is to ensure your safety and provide an exceptional experience.

1. How to Book & Pay

We use a simple two-step process to secure your journey:

1. Secure Your Booking A 20% deposit is required to confirm your accommodations and transport. This can be paid via PayPal, Remitly, or Bank Transfer.

2. Final Balance The remaining 80% can be paid in one of three ways:

In Cash: Upon arrival, we accept Euros, USD, GBP, or any major currency exchangeable in Morocco.

Via PayPal: Digital balance payments are subject to a 5% transaction fee.

Via Bank Transfer: As transfers can take up to two weeks, we will confirm your tour once you provide a copy of the transaction receipt.

Note: No refunds are possible for no-shows. We highly recommend purchasing travel insurance to cover unexpected cancellations.

2. Our Responsibility

We act as an intermediary between you and our local suppliers (hotels, transport, and activity providers). While we carefully select our partners to ensure high standards, we are not liable for any injury, loss, or damage caused by third-party services or events beyond our control (such as flight delays or weather).

3. Guest Responsibility & Health

Insurance: It is the traveler’s responsibility to obtain comprehensive travel insurance.

Physical Fitness: Some activities (like camel trekking or mountain hiking) require a certain level of physical health. Please inform us of any medical conditions or dietary requirements before booking.

Travel Documents: You are responsible for ensuring your passport is valid and that you have the correct visa for entry into Morocco.

4. Itinerary Changes

Morocco is a land of surprises! Occasionally, weather conditions or local events may require us to adjust an itinerary. In these rare cases, we will always provide an alternative of equal or greater value to ensure your trip remains seamless.

5. Safety & Conduct

We reserve the right to remove any participant from a tour whose conduct is incompatible with the safety or comfort of the group or local culture. In such cases, no refund will be provided.

6.Special Requests

We want your journey to be as comfortable as possible. Please inform us of any specific needs at the time of booking, such as:

Dietary Requirements: Vegetarian, vegan, gluten-free, or specific food allergies.

Room Preferences: Large beds for tall travelers, twin beds.

Accessibility: Any mobility concerns or assistance required during the tour.

While we do our best to accommodate all requests through our local partners, please note that some specialized items may be limited in remote rural areas or the desert.

7.Privacy & Confidentiality

Your privacy is important to us. We use secure measures to protect the personal information you provide during the booking process.

How we use your information:

Reservations: We share your details with hotels and third-party vendors only as needed to complete your travel arrangements.

Health & Safety: We will share your dietary, medical, or disability requirements with relevant partners to ensure your safety and comfort.

Consent: By booking with us, you consent to your information being shared with the necessary persons to facilitate your trip.

8.Cancellation Policy

To cancel your trip, please submit a written request via email. Refunds are processed once we receive your original booking voucher and the funds are returned to us by our suppliers (hotels, transport, etc.).

Cancellation Charges:

30+ days before arrival: The deposit is non-refundable. However, we will do our best to reschedule your trip or provide a credit for future travel.

10 to 29 days before arrival: 50% of the total booking price is charged.

Less than 10 days (or No-Show): 100% of the total booking price is charged.

PayPal and Stripe fees are not refunded: (PayPal 5% and Stripe 3–5% of the initial deposit).

9. Feedback & Complaints

Your satisfaction is our priority. If you are dissatisfied with any part of your experience, please address it immediately with your guide, driver, or hotel staff. They are empowered to resolve most issues on the spot to ensure the rest of your journey remains enjoyable.

If the matter remains unresolved, please contact our office directly via email or WhatsApp so we can assist you right away.

10. Governing Law & Jurisdiction

These terms and conditions are governed by and construed in accordance with Moroccan law. In the event of any dispute, the parties agree that the competent courts of Morocco shall have exclusive jurisdiction.